Help

What the sign-up form asks for, what your thirty-day trial includes, and what happens if a card or an email goes wrong.

What each of the three screens after your first sign-in asks for, and why it matters.

Clients, projects, rates, roles and dockets — how the pieces connect, in one place.

A checklist for the two weeks after you sign up, from finishing setup to your first pay period.

Adding clients and projects, what each project field does, and how work with no client to invoice is handled.

Pricing role lines and item lines, copying rates between projects, and why an unpriced line blocks a send.

What a role and a task type each decide, and how the Kind of a task type decides whether hours are paid and whether they reach an invoice.

Adding items, prompting staff for them on a task type, and where a genuine staff expense belongs instead.

Recording a charge nobody on site can, such as equipment hire, against a project directly from the office.

Letterhead, logo, timezone and pay period — what each affects and why two of them warn you before you change them.

How HoursEasy decides between delete and archive, and how an archived row behaves afterwards.

Sending an invitation, reading the Access column, resending a lost link, and every failed-invitation screen.

What counts as a seat, what happens to your sign-in when you're archived, and how many people each plan allows.

What archiving a person does, how to bring them back, and what happens if your plan is full.

Switching to another person's timesheet from the office, and what you can and cannot change once you are there.

There's no password — how the link works, what to do if it's expired, and signing out on a shared phone.

Adding the icon to your phone so it opens like an app, and why to do it once while you still have signal.

Adding a line to your timesheet on a phone — what each field means, and why sent lines cannot change.

Adding photos to the hours they belong to, the six-per-line limit, and why a photo on an unsaved line is not stored yet.

What each sync status means, and what to do about it.

What each refusal reason means, and what to do about it.

The Items used panel — when it appears, and how to log what you used on site.

Getting somebody's signature for the day's work, right there on your phone.

What you can change about your own details, and what an administrator sets instead.

The three ways a docket gets signed, why it carries no money, and why a signature never blocks an invoice.

Raising one from the office, sending it to be signed, statuses, downloading, resending a copy and withdrawing one.

What it means when a signed docket and the work it froze disagree, and how to settle it.

What the docket is, what you are confirming by signing it, and what happens next.

What connecting gives you, choosing the right organisation, and reading whether the connection is healthy.

Which of your clients, projects, staff, roles and items need a Xero record, how the auto-match works, and confirming before anything can be pushed.

What the Billing page tells you, what each plan gets you, and how to change any of it.

What still works while a payment is failing, and what happens to your data if you cancel.

What "That did not work" means, a sign-in link that never arrived, hours in the wrong week, and a refused entry.