Your team · For admins
Invite somebody to your team
Sending an invitation, reading the Access column, resending a lost link, and every failed-invitation screen.
Everybody who works for you gets onto HoursEasy the same way: an invitation. This is what happens when you send one, what the Access column is telling you, and what to do when a link stops working.
Sending an invitation
Adding a person is always an invitation — there is no path that creates a worker without one, so their row exists the moment you press send, before they have ever opened the email.
- Under Invite somebody, fill in Full name, Email and Default role.
- Tick Administrator if they need to manage staff, roles or billing. Leave it off for anyone who should only record their own hours. An administrator's invitation uses a seat too — see what counts as a seat.
- Press Send invitation.
Reading the Access column
Owner and Signed in mean the person has already redeemed an invitation and can sign in. Invite pending means their link has not been used yet — press Resend beside it to send a fresh one. The old link stops working the instant you do, so only one link is ever live for a person. No invitation means nothing has gone out for that row.
If an invitation could not be sent, the row is still there and still pending — Resend tries again, and nothing about them is lost.
When a link does not work
Whoever clicked it lands on a page explaining why, and what to do next:
| Title | What to do |
|---|---|
| This organisation is at its seat limit | Upgrade the plan, then open the link again. |
| This organisation cannot add people right now | Check the billing details, then open the link again. |
| This invitation was sent to a different address | Sign in with the address the invitation was sent to. |
| Access to this organisation was revoked | Ask an administrator to restore it, if that was a mistake. |
| That invitation did not work | It may have expired, already been used, or been cancelled — send a new one. |
When your plan is full
Sending an invitation your plan has no room for is refused outright, not partly done: Not added — your plan has no room for another person recording hours right now. Archive somebody who has left, or check your plan on Billing, then try again — see what counts as a seat.
Still stuck? Email hello@hourseasy.com. All help articles