When the office refuses an entry

What each refusal reason means, and what to do about it.

Most of the time your hours go straight through. Sometimes the office refuses one — this is what each reason means and what to do. A signed docket can be refused too — see getting a docket signed.

What it says	What to do
This period has already been sent to the office	Ask an admin to reopen it before you can add to it.
These hours overlap hours already recorded for you	Change the start or end time so it does not run over another entry.
The project, task type or role has been removed in the office	Choose another and save it again.
The office no longer has a matching row for this	It has already been removed or sent another way — check with the office.
The office refused this entry	Ask an admin to look into it.

A refused line stays on your phone until you deal with it — it is never quietly dropped. Press Dismiss to clear it from your device; that does not send anything, it just removes the line. The office can also see every refusal under Rejected hours, so you are never the only one who knows about it.

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