When the office refuses an entry

What each refusal reason means, and what to do about it.

Most of the time your hours go straight through. Sometimes the office refuses one — this is what each reason means and what to do. A signed docket can be refused too — see getting a docket signed.

What it says	What to do
This period has already been sent to the office	Ask an admin to reopen it before you can add to it.
These hours overlap hours already recorded for you	Change the start or end time so it does not run over another entry.
The project, task type or role has been removed in the office	Choose another and save it again.
The office no longer has a matching row for this	It has already been removed or sent another way — check with the office.
The office refused this entry	Ask an admin to look into it.

When a photo is refused

Photos are refused separately from the line they belong to, so the hours can go through while a photo does not. These are the ones the office sends back. A photo the phone turns down — because the line already has six, or the phone is holding sixty the office has not received — is refused on the spot instead, and those are listed under photos on a timesheet line.

What it says	What to do
That line already has six photos	Six is the most a line can carry. Remove one you do not need, then add this one again.
Its line has already been sent to the office	A sent line takes no more photos and gives none up. Ask the office.
This photo did not come through as a whole image	Dismiss it and take it again.
The photo's image did not reach the office before its details did	Dismiss it and take it again.
The office already has a different photo under this one's name	Dismiss it and take it again.
The office could not read this photo's image	Dismiss it and take it again.
This photo is too large to send	Dismiss it and take it again with the camera — a picture straight out of the gallery can be far bigger than one the app has taken.
This account is not allowed to store that photo	This one is not something you can fix by retaking it. Ask the office to check your access.
This photo is no longer stored on this phone	Dismiss it and take it again.

A refused line stays on your phone until you deal with it — it is never quietly dropped. Press Dismiss to clear it from your device; that does not send anything, it just removes the line. The office can also see every refusal under Rejected hours, so you are never the only one who knows about it.

Still stuck? Email hello@hourseasy.com. All help articles